Help Desk

Our dedicated IT Help Desk support team will assist you and your users when you need them, with humans answering all calls and 99% of the time, within three rings.

Our staff are trained in customer service and on every IT system managed by SYSOP, and are employed solely to support you and your staff.

We use specialist software to monitor, inventory and scan your IT systems so that our team can be proactive in finding issues and patterns that could become major IT problems before any single user is affected, maximising your productivity by minimising your downtime.

Our team will periodically log in to your systems, reporting events and errors using our specialist helpdesk software so that all changes are tracked, and every fault can be accurately assessed and actioned.

If you require urgent Help Desk support please contact our Customer Support Help Desk help@sysop.com.au or call 03 9877 5899.