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SYSOP SUPPORT AUSTRALIA


Specialist in delivering an IT infrastructure specifically designed to enable our clients to concentrate on their core business. 

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SYSOP SUPPORT AUSTRALIA


Specialist in delivering an IT infrastructure specifically designed to enable our clients to concentrate on their core business. 

Sysop Support Australia Pty Ltd will design, manage and maintain your computing and network infrastructure, recommending solutions, services and upgrades based upon your current requirements and planned future business growth.    

Our experienced team has worked in many aspects of business and information technology.  Our aim is not to deliver systems for engineers to use, but to deliver systems for your users to use.  We do not concentrate on anything but the business requirements and projected growth.

Our systems are designed to work perfectly on the last day of their planned life.  We cannot predict the future but we can plan to cope with foreseen challenges and growth.

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Help Desk


Our dedicated team will assist you and your users when you need them to, all calls answered by humans, 99% within three rings. 

Help Desk


Our dedicated team will assist you and your users when you need them to, all calls answered by humans, 99% within three rings. 

Our staff are trained in customer service, trained on every system managed by Sysop Support Australia Pty Ltd, and are employed solely to support you and your staff.

We use specialist software to monitor, inventory and scan your systems so that our team can be proactive in finding issues and patterns that could become issues before a single user is affected, maximising your productivity by minimising your downtime.

Our team will periodically log in to your systems reporting events and errors using our specialist helpdesk software so that all changes are tracked and every fault can be properly assessed and actioned.

 

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Remote Support


The majority of administration and issue solving tasks can be done using remote software, this can be done instantly and securely.

Remote Support


The majority of administration and issue solving tasks can be done using remote software, this can be done instantly and securely.

Although we really enjoy meeting our clients, customers and partners, we also understand that for us to service every system and fix every fault face to face is impractical and would mean long delays in service.

For this reason we use remote support software, this is either preinstalled, or downloaded and run on an ad-hoc basis dependent on the circumstance.  At Sysop Support Australia we have learnt through experience that no single system is infallible so we use at least three separate systems on our networks.  All systems are secure, encrypted and do not weaken the overall security of the network.  This is achieved by using multi factor authentication and best practice.

We use online services to store our tools, software and patches so that we do not waste your time scouring the internet whilst you are waiting for us to find the latest this and the updated that.  We are conscious that your time is important and we work hard to reduce any workflow disruption to a minimum.

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Our Aims


We aim to provide what you need based on an agreed timescale.  Our systems are designed to perform on the last day of their planned life not just their first.

Our Aims


We aim to provide what you need based on an agreed timescale.  Our systems are designed to perform on the last day of their planned life not just their first.

At Sysop Support Australia we are determined to produce to the most stable infrastructure environment, harnessing up to date but well tested equipment and software. It is not always the safest plan to be at the forefront but let us never fall behind.

We work with you to work out an effective, practicable life of the solution being designed.  The growth and requirement is calculated to produce the specification that is required for the last working day of the system.  Any other approach to the process is inevitably destined to fail.

In 2007 the amount of memory used in the majority of Windows servers, in the majority of companies throughout the world is the same amount of memory that you now have in your aging mobile phone, and your phone probably has more processors and is much faster.  Let's design based on the future not the now.

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Disaster Recovery


Plan for the worst, recover better.

Disaster Recovery


Plan for the worst, recover better.

Disaster recovery, backup, business continuity, risk management, site recovery, offsite, online, cloud, hot site, cold site, warm site, redundancy, replication, bare metal........ so much to consider, so many buzzwords.

Let us tailor a plan for you based on your requirements and potential losses.  We have linked a simple tool we have used to assess cost based on recovery time.  Hover over any jargon for a simple explanation.

Disaster Recovery Time Calculator <

If you would prefer us to go through the calculations and discuss a plan, please do not hesitate to get in touch using the details at the bottom of the page or via our contact us page.  We look forward to hearing from you.